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Home > Careers > A Career in Home Care > Frequently Asked Questions

Frequently Asked Questions

Employees that work in a direct patient care role provide our services right in the client's home. Home can be an apartment, a house, in an assisted living community...basically anywhere our clients call home.

What type of working conditions can be expected?
All types. WILLCARE services patients in a variety of settings, neighborhoods, and communities. Patient homes are not a controlled environment and can range from very neat and tidy, to less than sanitary conditions.

What are the typical hours that can be expected?
Home Health Care is not always a 9 am to 5 pm industry. Therapists, Social Workers, and Nurses are required to drive to multiple homes throughout the day to see their patients. You have the flexibility to start your day very early, and end early afternoon, or start later and work into the early evening. There is a lot of flexibility in these positions.
Home Health Aides (HHAs) and Personal Care Aides (PCAs) are also required to travel to multiple homes throughout the day to see their patients. Generally, many of our clients services are paid through the Medicaid and Medicare programs, and these programs generally will only authorize a couple of hours per day for a client to receive home health services. This means that it is very rare to be able to service a client in their home for a full eight hour shift. Employees generally must see several clients in a day in order to work a full time shift.

How am I paid?

Full time and part time Therapists, Registered Nurses, and Medical Social Workers are typically paid a salary each week based on completing a productivity level. Each type of visit is assigned a point value, and clinical employees are expected to reach a predefined point level each week in order to be considered a full time employee. The productivity (point) level is pro-rated for employees that work on a part time basis.

Per Diem Therapists, Registered Nurses, and Medical Social Workers are paid on a per-visit basis, and although they are not held to a weekly productivity level, we do have a monthly expectation of visits per month in order to remain an active employee.

Licensed Practical Nurses, Home Care Aides, Personal Care Aides, Physical Therapy Assistants and Occupational Therapy Assistants are paid on an hourly basis for all hours worked.

What type of training is offered?

We have a thorough orientation process that includes classroom style learning, computer training (if applicable for position), and hands on shadowing in client homes. Each employee is expected to be available for at least three full days (8:30 am to 5:00 pm) for training - and the rest of the training offers flexibility. Our orientation program is designed to introduce you to home care, our culture, policies and procedures, and our clinical documentation system.

Some of our locations provide certification classes as Home Health Aides and Personal Care Aides. Contact the office location nearest to you for more information on availability of training in that area, as well as details about the program.

What do you look for in the ideal home care worker?

Independent, confident, flexible and compassionate individuals will thrive in this type of environment. In addition, clinical competency is essential, as well as organizational skills, time management and documentation skills.