BLUE Stars - December 2012

Building Lasting Unforgettable Experiences... At WILLCARE, that's what we do best! We strive to provide exceptional customer service for all our customers, including patients, their families, physicians, vendors, referral sources, and co-workers. We view every interaction as a chance to leave our customers with positive experiences that they will never forget.

Our BLUE program (short for Building Lasting Unforgettable Experiences of course!) recognizes those WILLCARE team members who've gone above and beyond to provide fantastic customer service. Once a month, the WILLCARE employees that best embody the spirit of BLUE are selected to be our BLUE Stars. Learn more about our December 2012 winners below...

Veida Campbell Home Health Aide Wethersfield CT Branch	*Why She Was Nominated:* One of WILLCARE’s patients called to express her sincere gratitude for providing Veida as her aide. She expressed that, prior to Hurricane Sandy, Veida took all of the possible precautions to ensure that the patient would weather the storm. One example of Veida’s generous actions included placing jugs of fresh water near the patient’s toilet so that she could flush if the power went out (the patient has a well and does not use city water). The patient stated that Veida is "an angel" and "all she has in this world." Veida is a superb representation of WILLCARE’s core values. Selected 12/2012

Renita Chapman Home Health Aide Wethersfield CT Branch	*Why She Was Nominated:* A WILLCARE patient called to let us know that Renita went above and beyond to provide excellent care for her during her recent homecare episode. She stated that Renita is "caring, gentle and a good person". The patient continued on to express that she was "very pleased" with our agency's services and that Renita made this the positive experience it turned out to be. Great job Renita! Selected 12/2012

Jeane McMahon RN Case Manager Kingston NY Certified Branch	*Why She Was Nominated:* Jeane was assigned a very complicated patient with multiple medical and behavioral health issues. She consistently provided the high tech IV care and pin site care to the patient’s external fixation device. During the course of the patient’s care, Jeane demonstrated 100% availability to this patient to meet his emotional needs through constant contact with him and lots of reassurance. This patient has made it a point to let WILLCARE know numerous times that Jeane is the best nurse he has ever had. Thanks for going the extra mile Jeane! Selected 12/2012

Kim Trowbridge HHA Supervisor Wethersfield CT Branch	*Why She Was Nominated:* Kim Trowbridge always does an excellent job and goes above and beyond her job responsibilities. Although she does a fantastic job every day, it’s her extra efforts that you really remember. She always ensures that her staff feels special. She always supports her staff during stressful times and helps raise morale. When her staff feels down or troubled, she always smiles and jokes to provide hope. Although she is constantly busy traveling between offices, she always remembers to take time out of her hectic day to recognize other employees that go above and beyond. She is a positive person and shares all her positive energy with anyone willing to accept it. She is a breath of fresh air, with a kind heart and soul. Thanks for everything Kim! Selected 12/2012

Hope Wootan RN Case Manager Kingston NY Certified Branch	*Why She Was Nominated:* Hope Wootan went above and beyond to make a positive difference in the life of one of her Behavioral Health patients. Through Hope’s home care visits, education, coping skills, supportive listening, coordination of resources and family, and reality based feedback, she was able to bring her client back to a healthy state of existence and personal well being. Hope was personally invested in helping this patient, and through her efforts the patient now wants to communicate with her family, and will be able to start living and enjoying life again. Selected 12/2012

Sandi Jacobson

Clinical Supervisor
Kingston NY Certified Branch

Melissa Johnson

RN Case Manager
Kingston NY Certified Branch

Sara Martignetti

LPN
Kingston NY Certified Branch

Why They Were Nominated:

WILLCARE received an email from a patient stating: "I would like to express my appreciation and comment on the care I received from WILLCARE. The entire staff was professional and courteous during my recovery at home. Your staff made me feel like a PERSON and not a patient, and for that, I thank you. In particular, I want to thank Melissa Johnson, Sandi Jacobson and Sara Martignetti. You should be very proud of these employees." Great job! Selected 12/2012