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Home > About Us > Building Lasting Unforgettable Experiences

Building Lasting Unforgettable Experiences


Building Lasting Unforgettable Experiences... At WILLCARE, that's what we do best!  We strive to provide exceptional customer service for all our customers, including patients, their families, physicians, vendors, referral sources, and co-workers.  We view every interaction as a chance to leave our customers with positive experiences that they will never forget. 

Our BLUE program (short for Building Lasting Unforgettable Experiences of course!) recognizes those WILLCARE team members who've gone above and beyond to provide fantastic customer service.   Once a month, the WILLCARE employees that best embody the spirit of BLUE are selected to be our BLUE Stars.  Learn more about our March 2014 winners below.

Nominate A BLUE Star

Andy Andrews

Home Health Aide
Olean, NY Licensed Branch

Why He Was Nominated:

The Olean office recently had a young client who was suffering with a brain tumor.  Andy was assigned to this case as the young man’s permanent aide.  Andy went to the home several days a week to help the family with the client’s activities of daily living.   After the client passed, the client’s father came into the office.  He asked WILLCARE if we could relay a message to Andy and also wanted everyone in the office to know what an impact Andy had made on his son’s life.  As the father fought back tears, he told WILLCARE that Andy was such an amazing person.  His family wanted him to know that he made this situation for the family a little easier.  The family can’t thank Andy enough for the care that he had given this client and the family during such a difficult time in their lives.  Andy always did his best to make sure the client was taken care of and comfortable.  Our office has received several compliments on the care Andy provides to his patients. WILLCARE is lucky to have him on our team.  Thank you for all you do, Andy!   Selected 3/2014




Mary Norton

Director Of Nursing
Buffalo, NY Licensed Branch

Why She Was Nominated:

Mary was nominated for a BLUE award by her Scheduling Department.  They stated, “Mary is deserving of a BLUE nomination because of all of the hard work she does.  She is constantly taking on more work and responsibilities but is never too busy for her team.  Although Mary is busy, she is approachable.  We know that we can always ask her a question or for help when needed.   Mary never loses focus on her patients – they are always put first.  She is a great manager and although she is extremely busy, she never forgets to acknowledge the hard work our department does.  Thanks for being a great boss!” Selected 3/2014




Dena Ward

Scheduling Coordinator
Kingston, NY Licensed Branch

Why She Was Nominated:

Hudson Valley had their fair share of snow this year.  Due to wintery weather conditions, a few employees had to work from their homes in order to be able to provide continuous care for our patients.  Dena was the employee that was chosen to be on duty during one of the major snow storms.  During her shift, she received a frantic call from one of our patients.  The patient stated that they were unable to get out of their house to get to their dialysis appointment.  Dena not only found a round-trip ride for the client but she also kept in touch with the service's driver to make sure they were okay!  This is the type of patient care and focus we need to keep our clients safe at home.  Thanks for your hard work Dena!  Selected 3/2014




Meet our February 2014 BLUE Stars»

Meet our January 2014 BLUE Stars»

Meet our December 2013 BLUE Stars»

Meet our November 2013 BLUE Stars»

Meet our October 2013 BLUE Stars»

Meet our September 2013 BLUE Stars»

Meet our August 2013 BLUE Stars»

Meet our July 2013 BLUE Stars»

Meet our June 2013 BLUE Stars»

Meet our May 2013 BLUE Stars»

Meet our April 2013 BLUE Stars»

Meet our March 2013 BLUE Stars»