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Home > About Us > Building Lasting Unforgettable Experiences

Building Lasting Unforgettable Experiences


Building Lasting Unforgettable Experiences... At WILLCARE, that's what we do best!  We strive to provide exceptional customer service for all our customers, including patients, their families, physicians, vendors, referral sources, and co-workers.  We view every interaction as a chance to leave our customers with positive experiences that they will never forget. 

Our BLUE program (short for Building Lasting Unforgettable Experiences of course!) recognizes those WILLCARE team members who've gone above and beyond to provide fantastic customer service.   Once a month, the WILLCARE employees that best embody the spirit of BLUE are selected to be our BLUE Stars.  Learn more about our April 2013 winners below...


Amy Agnew

Staff Development Coordinator
Hudson Valley Certified Branch
Why She Was Nominated:
Recently, Amy worked an 13 hour day in the office to complete an in-service with employees who needed training. This is just one example of Amy's hard-work, dedication to employees and the company, and her tremendous flexibility.  Thank you Amy for all that you do!   Selected 4/2013

Sophia Clarke

Scheduling Coordinator
Wethersfield CT Branch
Why She Was Nominated:

One of WILLCARE’s patients called to say how "wonderful" our Wethersfield Scheduler, Sophia Clarke, is. This particular patient is a young woman; however, she is very dependent on our care.  She stated that Sophia assured her that she would receive her necessary care.  Sophia also provided her with comfort and reinforced that there are still good people in the world.  This patient stated that Sophia is one of those good people!  Thank you Sophia for going the extra mile to provide this patient with the compassion and concern that she needs!  Selected 4/2013 

Erica Johnson

Home Health Aide
Cleveland OH Branch
Why She Was Nominated:

Erica Johnson provided aide services for a long term client who was belligerent and difficult to care for.  She provided routine services, along with care that exceeded what she was required to provide. The patient was recently discharged from an inpatient facility after refusing placement. Erica fully bathed and changed the patient the entire weekend, after finding him in bed, incontinent of bowel and bladder. Unfortunately, this patient did not have any family members to care for him.  Erica brought him food until arrangements could be made to obtain groceries or meals.  She also called 911, and waited until they arrived before leaving.  She gave report to the Medics and pinned the patient's med list along with a note stating he couldn't function at home. She advocated for the patient, informing the Medics that he should be placed in an appropriate setting.  This situation could have been worse if it wasn’t for the compassionate care that Erica provided.  WILLCARE would like to commend her for going the extra mile.  Selected 4/2013 

Jen Siragusa

RN Case Manager
Jamestown NY Certified Branch
Why She Was Nominated:

WILLCARE received a call from the spouse of one of our patients. She stated that she was not sure what agency to go with once her husband was discharged from the hospital after his surgery.  She continued to say that she was told by a "Doctor friend" to go with WILLCARE.  She informed us that she was glad she chose us.  In fact, she could not speak highly enough of the nurses who saw her husband!  She particularly spoke highly of Jennifer Siragusa. She stated, "her professionalism, knowledge, and compassion as a nurse truly were evident.  We could not be happier with the care she gave."  Great job, Jennifer!  Thank you for building a lasting unforgettable experience for your patient!!  Selected 4/2013

Meet our March 2013 BLUE Stars»

Meet our February 2013 BLUE Stars»

Meet our January 2013 BLUE Stars»