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Home > About Us > Building Lasting Unforgettable Experiences

Building Lasting Unforgettable Experiences

Building Lasting Unforgettable Experiences... At WILLCARE, that's what we do best!  We strive to provide exceptional customer service for all our customers, including patients, their families, physicians, vendors, referral sources, and co-workers.  We view every interaction as a chance to leave our customers with positive experiences that they will never forget. 

Our BLUE program (short for Building Lasting Unforgettable Experiences of course!) recognizes those WILLCARE team members who've gone above and beyond to provide fantastic customer service.   Once a month, the WILLCARE employees that best embody the spirit of BLUE are selected to be our BLUE Stars.  Learn more about our February 2014 winners below.

Nominate A BLUE Star

Julie Fineman

Physical Therapist
Kingston, NY Certified Branch

Why She Was Nominated:

Julie arrived at a patient's home on a Friday afternoon to learn the patient was about to run out of catheter supplies. She and the patient called the supply company and were told the equipment would be delivered, but unfortunately the patient's supplies in the home were going to run out before the delivery date.   Julie drove way out of her way on a Friday night to pick up new supplies and bring them back to the patient. Julie is commended for her generosity and commitment to her patients.  Selected 2/2014

Kimberly Mishk

Scheduling Coordinator
Middletown, NY Licensed Branch

Why She Was Nominated:

One of our supervisors was out visiting vendor agencies that have contracts with WILLCARE. Two supervisors from these agencies approached our WILLCARE supervisor to let her know what a pleasure it is to work with Kimberly. They stated she is always receptive, responsive and calmly professional in all their dealings with her regarding patient services.  Thanks for all that you do, Kim! Selected 2/2014

Dena Paige

Physical Therapist
Kingston, NY Certified Branch

Why She Was Nominated:

The following is from a letter received from a patient: "I am searching my mind and heart for the proper words to describe Dena's comforting and professional demeanor as I slowly regained my confidence and resolve after a very difficult spine surgery. Dena gently prompted me to achieve exercises I thought I could not perform (incidentally, I am performing very well). Both Dena and I are very pleased. She enlightened me in so many ways. I look forward to her visits, and because of her "can do spirit" I have become stronger and more independent as my healing process continues. WILLCARE has, on your staff, a treasure. Kudos Dena." Selected 2/2014

Meet our January 2014 BLUE Stars»

Meet our December 2013 BLUE Stars»

Meet our November 2013 BLUE Stars»

Meet our October 2013 BLUE Stars»

Meet our September 2013 BLUE Stars»

Meet our August 2013 BLUE Stars»

Meet our July 2013 BLUE Stars»

Meet our June 2013 BLUE Stars»

Meet our May 2013 BLUE Stars»

Meet our April 2013 BLUE Stars»

Meet our March 2013 BLUE Stars»

Meet our February 2013 BLUE Stars»