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Home > About Us > Building Lasting Unforgettable Experiences

Building Lasting Unforgettable Experiences


Building Lasting Unforgettable Experiences...  At WILLCARE, that's what we do best!  We strive to provide exceptional customer service for all our customers, including patients, their families, physicians, vendors, referral sources, and co-workers.  We view every interaction as a chance to leave our customers with positive experiences that they will never forget. 

Our BLUE program (short for Building Lasting Unforgettable Experiences of course!) recognizes those WILLCARE team members who've gone above and beyond to provide fantastic customer service.   Once a month, the WILLCARE employees that best embody the spirit of BLUE are selected to be our BLUE Stars.  Learn more about our June 2015 winners below.

Nominate A BLUE Star

Shawn Mann

RN Case Manager
Kingston, NY Certified Branch

Why He Was Nominated:

A co-worker submitted the following, “As a liaison I work with case managers from the hospitals & now also with the primary care doctors in Greene County.   One of the primary care practice case managers was working on a very difficult case and mentioned that she was in contact directly with Shawn on several complex cases and was very appreciative of his input.  She said how great & responsive he was on even the most challenging cases & how it helped her in her own job.”  Thank you Shawn for making these important relationships work!  Selected 6/2015




Susan Talamo

Physical Therapist
Buffalo, NY Certified Branch

Why She Was Nominated:

Sue’s supervisor submitted the following, “I have been working here in our WNY branch for more than 6 months now, and I can say Sue is one of our dependable therapists. She has been more than willing to step up to the plate to meet our agency needs. She is an excellent clinician, really good in neuro muscular rehab and she is on top of her practice. Recently, I received a letter of commendation from one of her patients stating how Sue changed his life."   The patient wrote, "Mrs. Talamo started my therapy on March 24, 2015. Since then, I have been getting stronger and more confident in myself to continue with life's changes.  Then I thought this ordeal was a wasted idea.  Mrs. Talamo did everything to bring my competence and spirits up. I have had many therapists since 1984 and none of them have been able to tap into my interest and bring out the ‘courage’ to continue."  Sue truly represents the virtue and purpose of our profession:  To make a difference and to improve the quality of life of the population that we serve.  Keep up the good work Sue!  Selected 6/2015




Meet our May 2015 BLUE Stars»

Meet our April 2015 BLUE Stars»

Meet our March 2015 BLUE Star»

Meet our February 2015 BLUE Stars»

Meet our January 2015 BLUE Stars»

Meet our December 2014 BLUE Stars»

Meet our November 2014 BLUE Stars»

Meet our October 2014 BLUE Stars»

Meet our September 2014 BLUE Stars»

Meet our August 2014 BLUE Stars»

Meet our July 2014 BLUE Stars»

Meet our June 2014 BLUE Stars»